Dispatcher & Billing Specialist - York, PA
Employment Type: Full-time
Job Type: Administrative
Education: High School Graduate
Experience: Preferred minimum = 6 months to 1 year dispatching (billing experience desired as well)
Industry: Material Handling – Service Administration
Required Travel: None
Pengate Handling Systems, Inc. is a leader in the Material Handling markets it serves throughout the Northeast. We're a strong and growing company with a history of stable performance and focus on our customers. If you're looking for a challenging career where you can advance and make a difference, Pengate is the place for you. We invest in our associates through career development, continued training, job stability, competitive compensation and great benefits--within a culture unlike any other.
Job Summary: We are looking for a strong candidate to add to our Service team. As a Dispatcher & Billing Specialist, you will be responsible for receiving incoming service calls from customers, dispatching service technicians, handling service billing, and performing other related duties associated with out service department. Previous material-handling experience is a plus.
Duties and Responsibilities:
- Practice effective communication with customers, management, and co-workers (written, verbal & aural)
- Rotate with other department members to cover after-hours service calls
- Monitor and assure proper territorial coverage on a daily basis
- Notify appropriate department about customer issues & concerns
- Handle special billing needs for customers
- Provide support for technicians to maximum the department's overall efficiency
- Maintain an accurate database
- Ensure scheduled maintenance calls are performed on time
- Perform upkeep of PM/FM files and related service reports
Qualifications:
- Possess a strong understanding or computer-related skills within a business setting
- Able to perform in a fast-paced team environment
- Exhibit strong attention to detail
- Able to self motivate
- Possess excellent organizational and time-management skills
- Demonstrate excellent customer-service skills
- Exhibit a sense of urgency pertaining to handling frequent changes in priorities and juggling multiple tasks
Interested candidates should email their resume (containing employment history, educational background and salary history) to: [email protected]