Material Handling Jobs in Central Pennsylvania: Dock & Door Service Coordinator

Employment Type: Full-time
Job Type: Service Coordinator
Education: High school graduate (or equivalent)
Experience: Minimum 2 years' experience in the Customer Service field
Industry: Material Handling – Industrial maintenance
Required Travel: None

Pengate Handling Systems is a leader in the material handling markets it serves throughout the northeast. We're a strong, growing company with a history of stable performance and focus on customers. Our dealership sells and services the Raymond line of forklifts and associated material handling equipment to a variety of customers, enabling them to substantially improve their efficiency and productivity. Think about it: almost everything we eat, drink, wear, or use was moved with the equipment and systems that material handling companies sell and maintain. f you're looking for a challenging career where you can advance and make a difference, Pengate's the place for you. We invest in our associates via career development, continued training, opportunities to advance, job stability, competitive compensation and great benefits within a warm, inviting culture. We're proud to have been awarded as a “Dealer of Distinction” by the Raymond Corporation.

We're currently seeking a strong, customer-focused individual to add to our service team in York, PA. As a Service Coordinator, you'll be responsible for receiving incoming service calls from customers, interacting with service technicians, facilitating service billing, and overseeing the distribution of service-related information between customers, technicians, and other departments. The ideal candidate will have a minimum of 2 years’ experience in the material handling industry, be highly organized, possess advanced computer skills and excellent communications skills, and be able to easily multi-task. Service management or accounting system experience is a plus.

Challenge yourself! Join our dynamic, successful team today!

Why Work For Us:

• Competitive Wages
• Great Insurance Options with Low Premiums
• Paid Vacation/Sick Time
• Paid Holidays
• 401k with company match
• Company-Paid Group Term Life Insurance

About The Opportunity:

•  Receive service calls from customers
• Process work orders utilizing the current Pengate business-management system
• Handle special billing needs of customers
• Maintain an accurate database
• Provide support for technicians to obtain maximum efficiency
• Process warranty claims
• Track technicians' weekly time via reports in order to verify all time is appropriately billed
• Receive, review, and distribute paperwork
• Complete installation reports for all new equipment
• Order and follow up on Parts issues for technicians
• Issue purchase order numbers (PO #s) to vendors as needed
• Support the policies and procedure of the Pengate computer system and company as a whole
• Coordinate service with subcontractors at customer locations
• Arrange freight for service and support equipment and materials
• Perform other duties as needed

Required Skills:

• Minimum of high school diploma (or equivalent)
• Minimum of 2 years' experience in a customer-service environment (billing experience a plus)
• PC/mainframe data entry experience; strong computer skills
• Proficiency in Microsoft Office applications (Excel and Powerpoint in particular)
• Good sense of urgency with the ability to handle frequently changing priorities and multiple tasks at once
• Excellent communication skills (written, verbal, aural)
• Able to work independently as well as be a positive team player
• Self-motivated with a strong drive for both accuracy and success
• Excellent organizational and time-management skills
• Demonstrated success in customer service
• Resilient; able to work in a fast-paced environment